OPEN PLAY FAQs

Q: How old does my child have to be to play at Play All Day?

A: Play All Day is a play center that caters to children up to age 10 (non-walking children and adults are admitted free). Our inflatables are designated for children age 4-10. One bounce house is designated for 3 and under. In addition, we have a play area appropriate for 3 and under.

Q: What is required for me to enter the Play All Day facility for Open Play?

A: There is an admission fee and everyone that is playing in the play area is required to wear socks. A parent or guardian will need to sign in for the day and a waiver is required for insurance purposes.

Q: Does Play All Day offer a child drop-off service?

A: No, we do not offer any childcare services. Children admitted to Play All Day must be accompanied by a supervising adult (due to insurance restrictions a supervising adult is 16 and up).

Q: Can I bring my own food into Play All Day?

A: Play All Day has a large selection of snacks and drinks available for purchase. However, if your child requires a special snack, you may bring that item in for your use. If you purchase a birthday party package, you may bring birthday cakes/cupcakes/pizza etc. for consumption in our birthday bash rooms. All food and drinks must be consumed in the designated areas.

Q: Do you offer any admission discount rates?

A: Yes. We sell a Play All Day Card that offers $1.50 off each full-price admission, which is the equivalent of a 25% discount. A Play All Day Card is 10 prepaid admissions for a total of just $55.00 and does not expire. Even if it takes you a year to use all 10 visits, you still save a total of $15.

Q: Do you offer group rates?

A: Play All Day appreciates the opportunity to cater to the special requests of school and church outings, sports group celebrations, corporate functions and fundraisers. Please call 712-222-PLAY or 712-204-2202 for more information and to book your outing today.

PARTY FAQs

Q: How many guests can I invite?

A: This will depend on which party package you have purchased. Please check your customer form sheet or the parties page on the website.

Q: Can you invite more party guests then the package allows?

A: Yes, there is an additional fee of $10 each. Other rate accommodations can be made for older or younger siblings with minimal party participation. Call to inquire.

Q: If I invite fewer kids than my package will allow, or if fewer children show up for the party then the count of the package, do I receive a discount?

A: Unfortunately not. Party prices are based primarily on the cost of renting the party rooms and labor for set-up and cleaning of the party areas.

Q: Can I bring in my own food for scheduled birthday parties?

A: Yes. However, you must also bring in your own serving products for the food (ie. plates, forks, etc.) No banquets or buffet style dinners are allowed in the facility.

Q: Will there be someone to help with my party as well as clean up after the party?

A: Yes, a Play All Day party host will facilitate the fun with:

• Party room setup before you arrive and clean up after you leave.
• Watching the play floor to ensure safe-play behavior and maximize fun.
• Supervision of an orderly balloon selection at the end of the party time.

Q: Can I provide alcohol for the adults?

A: No alcohol is allowed at the Play All Day facility.

Q: Are parents allowed to play on the equipment?

A: We only allow parents to help their younger children through the inflatables, parents are not allowed to play on the equipment for safety reasons and because this is a set up to be a children’s play area.

Q: How early should I arrive before my party?

A: Out of courtesy to your guests, we ask you to arrive 10 minutes early so can greet your guests. Arriving any earlier will not be beneficial since Play All Day parties are scheduled as appointments. Children will be excited so having them wait will cause frustration for both parents and children. It is also important to make sure you are ready to depart at the scheduled time. We pride ourselves on providing a clean party area and any delays may make it difficult to transition from one party to the next party.

Q: Do I have time at the end of my party to depart the facility?

A: You will have 10 minutes after your schedule end time to depart the facility. If you take more than 10 minutes, there will be an additional $10 charge for every 5 minutes. We need to be able to get the next party in on-time so they may enjoy their time in the facility as you enjoyed your time in the facility.

Q: Does each party guest need a signed a waiver?

A: YES, for birthday parties, waivers will need to be signed if the parent is not bringing the child to the party.

Q: What else should I bring to my party?

A: SOCKS. In the new facility, every child and adult who enters the play floor must take off their shoes and must wear socks (for sanitation and floor protection). There will be NO EXCEPTIONS to this rule. If a child or adult forgets his/her socks, Play All Day sells them for $1.00 a piece and they are new socks that have not been worn before.

Q: Are the parents of each invited child required to attend the party?

A: No. However, the adult party host is responsible for supervising and monitoring the safety and play of all the children at the party who do not have a parent/guardian present. Thus, we strongly suggest the party host ensures that at least 3 adults to every 15 children be present for the duration of the party to assist with child supervision.

DEPOSITS & RESERVATIONS: A 50% deposit is required to place your party reservation.

To avoid additional charges, if you need to reschedule your party for any reason, it must be done within 30 days of the original party date. If you reschedule more than one time, there will be a $30 change fee. After the 30 days reschedule period, you forfeit your deposit and you must schedule a new party with a new deposit. Remember your deposit is not refundable up to a month prior to your party. The balance of your party must be paid before leaving the facility and if you do leave without paying the balance you will be turned over to collections and you will only be allowed schedule a party again that is paid in full and you have a credit card on file with us for any additional party guests that attend your party. Once you have paid your deposit, you agree to the terms that have been laid out in your customer form, that you receive at the time you schedule your party.
(THERE ARE NO EXCEPTIONS TO THIS RULE, PLEASE DO NOT ASK THE EMPLOYEES FOR EXCEPTIONS AS THEY ARE NOT ALLOWED TO MAKE ANY.)